Website Terms of Use and Returns Policy 

1.1 This website ( (Website) is made available by Bleu Rose Proprietary Limited] (we or us). These Terms of Use (Terms) apply to any use of the Website, including the purchase of products through the online store on the Website.
Certain of these Terms limit your rights or place obligations on you. Please read them carefully. If you have any questions, please contact us here. If you are an individual consumer purchasing products from this Website, you may have additional rights under the Consumer Protection Act, 2008 (CPA)

1.2. We may need to change or update these Terms from time to time. Any updated versions will be posted on the Website and will be effective from the date of posting. Where practical, we may notify you of the changes. These Terms were updated on 05 February 2019.

1. Placing an order

1.1 In order to place an order through the Website, you must register an account.

1.2 Details of all products and their prices are set out on the Website. Payment must be made at the time of placing an order. Card transactions can be made on the Website using PayFast.

1.3 You will be given an opportunity to review each order and correct any mistakes. Once you have confirmed your order and made payment, it cannot be cancelled.

1.4 We will do our best to create designs that correspond with the pictures on the Website, but please note that this is dependent on availability of fresh flowers (whether due to seasonal changes or otherwise).

1.5 We will do our best to deliver your order within the estimated time period stated. We make deliveries between 09h00 and 17h00 on weekdays and between 09h00 and 12h00 on Saturdays and public holidays. We cannot guarantee specific delivery times, but if you request a specific delivery time, we will do our best to make delivery as close to that time as possible.

1.6 If you would like to change the delivery date to a later date, please contact us at and we will do our best to accommodate you. Please note that changes might not be possible if we have already begun preparing your order.

1.7 Records of all orders are available on your account profile.

2. Exchanges, returns and refunds

2.1 We are only able to exchange or refund orders if they are incorrect, defective or damaged. As explained in clause 2.4, there may be differences in design due to availability of fresh flowers. Returns for this reason will not be possible.

2.2 If your order is incorrect, defective or damaged, please let us know within 24 hours of delivery by contacting us at We will ask you to send us a picture to confirm that your product is incorrect, defective or damaged and if we agree, we will arrange collection.

2.3 You can select either to receive a replacement, a credit to your account, or a cash refund. If you select a refund, you will receive it within 30 days.

3. Website disclaimers

3.1 We cannot guarantee the security of any data transmitted online, and by using the Website you accept the risk of providing information on the Website. We use PayFast to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential payment information including card details are encrypted using industry standard SSL 128-bit encryption technology.

3.2 We make no warranties or representations as to the accuracy, completeness or availability of the Website. We will make every effort to provide accurate and complete information about the products available on the Website.

3.3 We regularly check the Website for viruses but do not warrant that it is free from all errors and viruses or any other harmful software or devices that have the ability to corrupt your computer or other devices. You should ensure that you have appropriate anti-virus protections in place.

3.4 We do not warrant that the Website is compatible with your computer equipment or software.

3.5 Any websites, to which links are provided on this Website, are not necessarily endorsed by us. Some websites contain material that is harmful, obscene or offensive and you should use discretion when linking to other websites from this Website. Doing so is at your own risk. We will not be liable for any loss, damage or other liability arising from your use of any third party websites or for the content, privacy policies, or practices of any third party websites.
The effect of this clause 4 is that we do not confirm that: the Website is complete, accurate and available; your computer or electronic device will not get any viruses or harmful software from the Website; the Website is accessible from your computer or electronic device; or that data transmitted will be secure. You will have no claim against us, even if we are negligent.

2. Intellectual property

2.1 The “Bleu Rose Flowers” name and logo is our intellectual property and may not be used in any way without obtaining our prior written permission.

2.2 All other content on the Website (including text, images, videos, sound recordings and drawings), and all rights in the content, are either owned by us or licenced to us and may be used for your own personal, lawful, non-commercial use only. You may not use the content in any way for any other purpose without first obtaining our prior written permission.

4. Limitation of liability

4.1  Subject to the provisions of the CPA and except as explicitly stated elsewhere for in these Terms (including under clause 3), we and our employees, directors or agents will not be liable for, and you indemnify and hold us harmless against, any loss or harm, direct, indirect or consequential, arising from, or connected to:
(1) your use of the Website;
(2) your inability to use the Website;
(3) any operational failure of the Website;
(4) unlawful activity on the Website and/or any linked third party websites;
(5) any virus or other harmful code downloaded from the Website by you;
(6) you uploading or transmitting a virus, computer program or code onto the Website; and/or
(7) breach of security over the Website unless it is due to our gross negligence.

The effect of this clause 4 is that you will not be entitled to make any claims against us where you have suffered any loss or harm as a result of anything related to the list provided in this clause 4.

5. Personal information

We collect and use your personal information when you use this Website. Details are set out in our Privacy Statement.
Information required by law
Section 43 of the Electronic Communications and Transactions Act, 2002 requires us to provide you with the following information:

following information:

Full name and legal status

Bleu Rose Proprietary Limited, a private company registered in South Africa

Registration number

2012/  080634 / 07

Place of registration

South Africa

Company directors

Tshegofatso Ratshidi

Physical address and address for service of legal documents

547 Lima Street Sharonlea



Telephone number


Website address

Email address